Worldwide warranty and certified soundproof windows – Case study Elwira Podgórska

Who have we helped with importing windows from Poland?

A company operating in Norway, implementing comprehensive projects in the construction industry – these are both new investments and renovation of existing buildings. They need the highest quality joinery that meets both high design requirements and complies with the Norwegian construction law. We had the opportunity to implement the first project together in 2016.

The challenge

The main requirement was high parameters of the windows that meet the assumptions of the client’s project. For example, a high level of soundproofing had to be confirmed by appropriate certificates based on tests. The client also wanted the windows to have an international guarantee. The project assumed the use of special glazing with reduced light transmission so that the incoming sun would not heat the rooms too much. An important element of the project was the use of toughened glass in order to increase the safety of the structure.

Do you know that?

debesto worldwide warranty is the international debesto.com warranty valid on the entire world. You choose whether the warranty period is the standard 30 months or as much as 42 months (surcharge + 3%).

Set of windows
Set of PVC windows Decco

Solution found

Market research

To meet all the design assumptions, our senior sales manager Zofia Stanowska found a system that has high technical parameters and is confirmed by appropriate tests and certificates. After comparing all available offers, Zofia chose the manufacturer that would be the most cost-effective.

Finally, the chosen system was Decco 83. This profile has an additional, central gasket, which translates into better thermal parameters of the entire window. The choice of this profile was dictated by the achievement of the parameters compliant with the Norwegian construction law. To obtain Uw <0.8 and Rw <29 dB, we used a triple-glazed unit with the use of special glazing, which we write more about down below.

Presentation of the optimal variant

In the last phase of the project, the Rw coefficient (soundproofing) was recalculated and the glazing was changed. It is now possible to achieve even better acoustic insulation parameters. Instead of the 4/18/4/18/4 package, the 6/18/4/18/4 package was finally used. In accordance with the requirements of the project, safety glass with reduced transparency was used here.

Obtaining an international guarantee was also an absolute requirement of the investor. Manufacturers provide their own warranty, which is usually only valid in Poland. Individual terms of cooperation and debesto.com distribution agreements with producers allow us to provide a warranty valid in all countries. Only debesto.com offers a 30-month international warranty on all purchased products, and the only requirement is correct installation (more here).

What has the client gained?

  • They had saved a week of working time that they could spend on doing his duties and earning money!
  • international warranty for all products
  • a product that meets all the investor’s requirements
  • the best technical parameters confirmed by tests and certificates
  • savings of PLN 35,000

I recommend it if someone is looking for a professional approach to customer needs. Polite, professional service, customer care, contact. The selection of parameters that we cared about the most was fulfilled as expected. This is what dominated the selection of the offer. Windows are made at a high level. The price turned out to be very satisfactory.

Customer opinion - Elwira Podgórska

mzolkiewski

about author

Michał Żółkiewski

Debesto.com specialist responsible for customer experience.

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faq

Smart-slide

1. In what schemes can Smart Slide be made?

At the moment, we are able to make the Smart Slide system in schemes A and G2. Is it possible to buy smart-slide sliding doors with two movable sashes? (Diagram D)This type of solution (scheme D) is only possible for HST systems. Then we get a double-sash sliding door, where both sashes are movable.

Aluminium

1. What is the quality of aluminum in the products sold by debesto.com?

We work on the profiles of well-known and proven producers such as Cortizo, Aluprof, Yawal, etc. Proven quality confirmed by international certificates and warranty. The aluminum used stands out from the competition throughout the entire production cycle: foundries, extrusions, powder coating, anodizing, processing, etc.

Debesto.com – who are we and what do we do?

1.What will I gain from working with you?

First of all, you’ll save your TIME. We will do the whole work with ordering doors, windows, gates, and blinds for you. Why should you outsource it to us? 
  • You will get products in a quality which was checked by us.
  • You don’t have to worry about meeting the deadline or financial condition of the supplier - we order the production only to verified companies.
  • We’ll find products that suit your needs - it doesn’t matter if that are windows, wooden or aluminum doors, PCV, blinds, or garage doors.
  • One complete transport at a lower price instead of a few different ones will come to the place of investment.
  • You’ll comfortably get everything done with one adviser, one invoice, one transfer, and only one place where you can (if necessary) make a complaint.
 

2. Does your company produce windows?

We aren’t just a traditional producer. We order the production of doors, windows, gates, and blinds inside of a network of selected and verified suppliers in terms of production punctuality, their financial condition, and the quality of products. We call ourselves the broker on a polish joinery market. We’ll do all of the arduous work with ordering the joinery from Poland for you. We’ll choose relevant products at an affordable price, organise safe transport and we’ll deliver the product to any address in the world. 

3. Do you have any stationary representatives in other countries?

We do not have any branches in other countries. Our office and a magazine are in Poland in Oleśnica (30 km from Wrocław).We overcome thousands of kilometers separating us from our clients owing to modern technologies. Thanks to that you’ll save your money and time because we don’t have to add any extra costs to the services or products to maintain expensive offices all over the world.

Delivery time, payment, installation, warranty

1. What is the delivery time on debesto.com?

The time of order processing is highly dependent on its specification. For example, white PCV windows, standard colors (anthracite on one side) can be ready for pick up or a shipment from 7 working days. The waiting time for nonstandard PCV colors is about 4 weeks depending on the color. The production time of PCV doors is also about 4 weeks. Aluminium doors and windows - from 3 weeks, wooden windows from 6 weeks. Furthermore, the blinds about 2 weeks, garage doors - about 3 weeks, metallic doors from 4 weeks. You’ll find estimated production time next to every product on its subpage.

2. How does the payment look like? Do I have to pay the whole amount immediately?

We suggest two forms of payment: 1. 50% of advance for production of the product and 50% shall be paid before picking up/ sending the goods. 2. 100% payment in advance. This form is much more favorable because we give you an additional 5% discount depending on the group of products.

3. Will I buy the joinery with an installation on debesto.com?

No, on debesto.com we sell only windows, doors, blinds, and gates, which we deliver to every place in the world. The installation of the windows depends on the client. We do not offer installation service because our offer is not directed to the building companies, installers, developers, and realtors that can install the joinery by themselves.

4. If the windows would be installed by a different company, do the products keep the warranty?

Yes, the only condition is installing the product in accordance with the art of assembly and applicable standards in the country of the installation in terms of the warranty.

5. Do the products that I buy have a foreign warranty?

Yes, the only condition is installing the product in accordance with the art of assembly and applicable standards in the country of the installation in terms of the warranty.

Transport and delivery

1. Do you have a transport in your offer?

Yes, collaborating with debesto.com you get a complex service of joinery order including transport.Transport is priced individually for every project. The distance and package dimensions or its elements have an impact on the price. The presence of e.g. a huge HS window may raise the price compared to the delivery of standard windows.We always look for the best transport option, which besides the competitive price guarantees safety and punctuality of the delivery. The more you order the more you save - we send goods from different places in one transport. The location ensures favorable delivery prices to many different places. If the transport offer won’t be satisfying enough you can send your own shipping or pick up the package in person.

2. what is an estimated time of the transport?

The transport time depends on the month in which the package is to arrive. To most of the countries, it is something about 3 days after packing the goods. The delivery time depends on that if the transport is dedicated (The driver is going to only one client) or in the partial load (delivery to a few clients). To countries aside from UE the time is much longer. To USA it is about 30-35 days, the delivery to Africa is very similar.

3. If I order the joinery from debesto.com will I get transport for free?

It is possible - the final offer is determined with the client’s keeper. It depends on the size of the order and the place of delivery. At the same time, we always look for the best transport offer, which after summarizing with the prices of products allows the customer to save money on the import from Poland.

4. Will I definitely get the goods on time?

Don’t worry, we know how important punctuality is in our business. That is why we deliver the goods only by using certified transport companies and we order production to the verified factories. We also track the order fulfillment all the time, to react in case of delay. We always assume a margin of error and we do not promise the client unfeasible deadline. We prefer to say honestly, that the delivery will take longer than giving empty promises.

5. Are my goods insured during transport?

Yes, the package is fully insured. We deliver the goods only by using certified transport companies which have OC insurance for transported goods. If the commodity got damaged we deal with fixing the damage, so the new product can come to you as fast as possible. After that, we clarify this situation with the transport company.

6. Is it possible to get a forklift unloading at the price of the transport?

Yes, it is possible but remember that we always explore the client’s possibilities in terms of unloading goods individually. Our experienced logistic section takes care of the transport organisation. It is also looking for the best solution for you in terms of value for money for transport to offered options such as the elevator or a forklift. In some countries, it happens that for example, it is much more profitable to rent a forklift at the location, than paying extra for it at the transport company.

Are my goods insured during transport?

Yes, the shipment is 100% safe. We deliver the goods only using certified forwarders with liability insurance for the transported goods. If the goods are damaged, we repair the damage so that the new goods reach you as soon as possible. Then we explain the situation with the carrier.

Can I buy roller shutters with built-in moquito nets at debesto.com?

Roller shutters with mosquito nets are popular and seem to be a viable option. Unfortunately they are not as good as clients usually think they are. People with longer fingernails will find it extremely problematic to expand and seathe nets. Damage-prone animals in the house? (yes cats, we look at all of you) Mosquito nets are not finished off with any kind of sturdy frame, which results in jagged sides and easily damagable product. Debesto strongly advise against buying roller shutters with built-in mosquito nets.

Is debesto.com offering an installation service?

No, debesto.com sells and delivers windows, doors, roller blinds and garage doors to our customers around the world. Our offer is addressed to construction companies, developers, assemblers and distributors, that usually take care of installation services for their clients.

What are the payment options? Do I have to pay full price in advance?

Absolutely not. There are two payment options for you:1. 50% advance payment, before manufacturing an order and 50% before delivery.2. 100% advance payment. This form of payment gives you discount varying from 1% to 5% of order price, dependent on category of products.

What is an estimated time of realization of an order in debesto.com?

Times of realization of the orders, depends on various factors, such as dimensions, frame material, system, etc. PVC windows and doors in white and anthracite (external) are available for delivery or pick-up, 7 working days after processing an order. For custom PVC solutions, wait time is up to 4 weeks, depending on the colors used. Six weeks, is an estimated wait time for wooden products. Aluminium windows and doors realization time is up to 8 weeks. Furthermore, roller blinds and sectional garage doors, respectively have 2 and 3 weeks of realization. Steel doors from our offer are available within 5 working days, in case of standard dimensions and custom orders up to 7 weeks.In debesto, we put a great effort to fulfill deadlines of our customers. Our realization times represent guaranteed deadlines for your orders. We do our best, to make sure, your products are delivered to you, as soon as possible.

KoPiBo rotating rolls – what is it and how does it work?

KoPiBo regardless of the size of the window and the quantity of anti-theft points, guarantee the greatest comfort of everyday use and smooth performance of the window, as they automatically set up and down and rotate – reducing the friction between the anti-theft points and the rolls.

What if windows are installed by other company? Is warranty still valid?

Yes! As long as windows or other products are installed in accoradnce with installation standards, warranty of your order will be valid.

Save time and buy products for up to 50% cheaper by importing windows and doors from Poland.

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