Why can’t I get a quote upfront? Explore the value behind our consultation process

Over the years in the fenestration market, we have seen, time and time again, that “collecting” quotations from suppliers is expensive, time-consuming, and ineffective.

What if there was a method that placed you at the very heart of the process? Instead of you having to specify your project requirements in a quote request, the focus shifts to a personalized understanding of your unique needs right from the start. 

Let’s dive deeper into the subject and discover the smarter way to engage with suppliers — read on.

In this article, you can find answers to your questions:

Why doesn’t debesto send me a quote?

“Can’t you just prepare a quotation for me?” is a question we hear sometimes when speaking with new clients. Normally, you would send a request for a quotation and simply receive it.

Let’s think for a moment. Have you ever measured how much time it takes to gather all the offers, to make all the phone calls, and send all the emails?

Typically, you request an offer, then spend hours on calls and sending dozens of emails, only to find (after hours of analyzing!) the final offer doesn’t meet your needs or budget. You have to request quotes again and again… It’s a waste of time. We know it because we’ve been at your place, spending hundreds of hours for resourcing prices at window market.

Instead of you requesting quotes with your project specs, we start by understanding your needs through questions. This way, we ensure the offer you receive after consultation is perfectly tailored to your requirements.

typical quotation vs debest's consultation process

How can I get an idea of the prices before an online consultation?

We understand that you need to have an idea about the prices. That’s why we’ve prepared online calculators for you, where you can check the price within seconds, even before sending any request for a quote.

  • You can find out about the prices of our windows immediately by using online calculators
  • During the consultation, you will receive an approximate price.
  • After the consultation, upon assessing your needs and project requirements, you will receive an offer with an exact quotation.


In 9 out of 10 projects, we find profitable optimizations for our clients.
Our customers have already saved millions of dollars by doing so.

Check the price of European windows online in 30 sec

Why debesto asks me questions before meeting with a consultant?

You contact us for booking consulation and expect a simple quote for your project? You might be surprised when we first call you and ask about your company and project details. Here’s why:

What and why do we ask you questions?

Piotr Tokarz debesto

Based on your responses, I select the most suitable business and technology consultants from our team, whose expertise and experience align closely with your project and company needs.

By understanding the scale and type of your business, I am able to choose a consultant who specializes in working with companies similar to yours.

Peter Tokarz, Customer Success Specialist at debesto

Here’s what kind of questions you can expect from us:

  • what is your company size and profile
  • what is your experience of importing windows
  • what your window projects are about

By focusing on your specific needs right from the start, we aim to provide more than just numbers: a customized solution crafted to meet your expectations and budget from the outset.

What do I pay for when working with debesto?

Choosing debesto means you’re not just purchasing windows; you’re investing in a comprehensive, consultative partnership designed to enhance your project’s success and minimize your business risk.

With us, it’s not just about buying windows. What is it about exactly? What do you pay for?

It’s about getting the right support every step of the way, from picking the right products to getting them to your site. As a seasoned window broker in Poland, we offer access to an extensive range of window and patio door systems, blinds, entry doors, and garage doors, tailoring our approach to suit your unique requirements.

Here’s what your partnership with debesto brings to your project:

  • Customized Solutions: We match products to your project’s needs, aiming to boost your bottom line.
  • Market Expertise: Leverage our in-depth research and knowledge of the European window market to make informed decisions.
  • Guidance: From assessing your specific needs to providing after sales support, think of us as your dedicated window agent who’s with you every step of the way.
  • Time and Hassle Savings: We simplify the import process, managing logistics from safe packing and shipping to insurance, especially beneficial if you’re new to importing.
  • Support After Sale: Any issues or need help post-purchase? We’re here.
  • Installation Connections: Need someone to install? We can suggest people.

Specializing in serving American construction companies, the entire debesto team is fluent in English, ensuring seamless communication and project execution. What do you think of working with a partner who truly understands your needs and is committed to your project’s success?

Why do I need to meet with a debesto consultant via video on my laptop?

Think about the time you’ve already spent dealing with window procurement on your own – endless phone calls and emails. We deeply understand these challenges and, fortunately, have found a better way!

Our clients’ experiences reveal that a 45-minute video call can resolve issues that typically drag on for weeks through emails and phone calls. Video consultations can significantly save time and money while preventing misunderstandings. The result? A streamlined purchasing process for you.

But why a video call on a laptop? Why not just a simple phone call?

Video allows the same level of engagement as meeting in person – seeing your business partner face to face is important. During a video call, we can address crucial points immediately and show you things in real-time. Thanks to the screen sharing option, we can present the discussed aspects (e.g. technical details of window specification) more precisely than via phone or email.

You can read a story about a client who was initially skeptical about a video meeting with debesto but (caution: spoiler!) ended up more than satisfied.

Why does debesto recommend including other decision-makers in our meeting?

Your role, whether in your company or in your construction project, likely involves collaboration and coordination with others. We understand that you might need to align with or even persuade people actively involved into project, responsible for:

  • budget (they accept the pricing from the offer),
  • design & functionality (they assess whether the windows will meet expectations for use and appearance),
  • technical specification (they ensures that products are ordered in accordance with project requirements),
  • installation (they decide whether the team will be able to install windows from Europe).

Our approach is designed to simplify this for you. By having all key decision-makers join our meeting, we can collectively discuss and agree on important details.

This method helps prevent the need for you to relay information later, which can lead to misunderstandings and wasted time. With everyone involved from the start, the whole process becomes more efficient and straightforward. We don’t play broken telephone and ensure clear and direct communication.

Read a case study about a project in which a homeowner participated in the entire window purchasing process and check what was the result!

What can I expect when I proceed with a consultation for my project?

Discovery call: This is a brief conversation where our primary goal is to schedule a consultation with the business consultant best suited to your company’s needs. We aim to ensure we can assist with your window project, particularly regarding importing windows from Poland to the USA.

Video consultation: We’ll delve into your specific requirements for window importation, possibly leading to a more comprehensive project consultation. Here, we explore all options, gauge your clients’ needs, and pinpoint the best solution for you. Alternatively, we might recommend buying locally or directly from a Polish supplier if it suits your project better.

Piotr Markiewicz debesto

For some clients, the process may initially seem too lengthy and complex. However, once they experience it, they recognize its value. It proves to be an efficient and productive meeting that is worth every minute spent.

– says Peter Markiewicz, Customer Success Manager at debesto

This step-by-step guide ensures you know exactly what to expect from booking consultation to installation

  • Discovery Call:
    During first call we clarify your project’s scope and requirements to match a business consultant for your company.
  • Business and Project Video Consultations:
    These deeper dives help us understand and plan your project’s specifics. After that our technologists take over to craft your tailored offer.
  • Presentation of created solutions:
    We present your personalized offer, followed by a PDF version for your review. After your acceptance, we’re here to answer any questions from you, your team, or your clients.
  • Confirmation and payment:
    Once you’re ready to proceed and all decision-makers are satisfied with the offer, we issue pro forma invoice. The invoice includes the specification and technical drawings.
  • Production and shipping:
    After payment, we do pre-production checking and then begin window production and manage the import process, keeping you informed along the way.
  • Delivery:
    The windows are delivered to your job site. You check the order after receiving.
  • Post-Delivery Support:
    We’re here to assist with installation or address any concerns.
debesto video consultation

To see how purchasing from debesto works for clients, read a case study from Washington state, where we delivered over 100 windows and doors.

Understanding your hesitation towards our unique selling process is important to us. But let’s consider the bigger picture: what do you stand to lose by scheduling a consultation?

Investing just 45 minutes of your valuable time could be the real deal for your business, compared to the days or even weeks you might otherwise lose gathering offers from various vendors.. Why not give it a try?

Our primary goal is to assist you in importing windows from Poland in a way that’s not just profitable, but also straightforward and hassle-free.

If we find we can’t help you make a profit, we’ll suggest other options, like a different vendor or buying locally in the US.

Piotr Markiewicz debesto

about author

Peter Markiewicz

Customer Success Manager at debesto.com

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  Need more info? Check how to verify debestoRead what happens after booking a consultation

Delivery time

What is the lead time of an average order?

The total time from manufacture to delivery of the windows to the US port is on average 7-10 weeks depending on the destination port and delivery method that you can choose from debesto delivery price list.

Add to this the production time of the windows (from 2 to 8 weeks).

The maximum expected production time can be found on the pro forma invoice. We deliver 97% of all orders shipped worldwide according to the deadline we declare on the pro forma invoice. If we are late, we give you a 2% discount.

More questions about the delivery? Check Frequently Asked Questions about importing windows to the US

Warranty and safety

Do the products come with an international warranty?

Yes, products are covered by the debesto worldwide warranty, provided they are installed according to the professional standards and applicable regulations in the country of installation.

Are the windows insured during shipment?

Yes, all products are fully insured during transportation, covering the entire value of the products.

Any concerns about potential issues with windows from Poland? Discover 5 main reasons for complaints and ways to solve them

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