How to import windows from Poland to the US efficiently and safely? A case study of Maxx Garrison from the US

I feel excited to tell the story of the collaboration with Maxx. It is unique because it describes not only the technical aspects of window selection but especially how we built a business relationship based on trust. We gave Maxx our expertise together with support, security, and transparency in our operations every step of the way. That’s how we work at debesto – you can read about it below.

What has Maxx and his company gained?

  • He received specification support and video consultation of solutions on an ongoing basis
  • He paid about 40% less than in the U.S. for top-quality joinery
  • He saved about $3,000 on delivery, with a container of goods delivered “to the door”

How does Maxx feel about working with debesto?

debesto made it easy to source and import high-quality windows, which exceeded my expectations. All of the details were managed: design, manufacturing, and the entire import process, including shipping and trucking to the job site. The pricing and performance of the triple-pane aluminum windows I chose was better than what I could find in the US.

Maxx Garrison, US

Who our customer is?

Maxx runs a consulting and design business in Vermont. He advises clients on design, style, and material choices for building projects. Until now, he has used products from local suppliers in the US, but these only offer PVC, while prices for aluminum joinery in the US are very high. 

So far he had not used Polish windows in his investments – he was curious about European solutions. He had no experience in importing windows to the US. Maxx came across the debesto website by searching Google for quality windows. He made an appointment for a free consultation via the contact form.

case study Maxx Garrison

Challenges of the project

Maxx is building a passive house by the lake for himself. It is very cold and quite windy there, so he was looking for windows that are warm, durable, and wind-resistant. At the same time, the elegant appearance of the windows is extremely important to him. Large sliding doors must look modern.

Maxx shared his concerns and expectations with me:

  • he expected support from us, especially in importing (he was worried that something might go wrong);
  • he wanted good contact with the supplier and after-sales service so that he would not have to worry about the problem of possible complaints and mistakes in the order;
  • the quality and design of the windows were very significant to him.
Illustration Case Study Maxx Garrison client expectations


Maxx already knew he was looking for aluminum systems with good thermal performance. He wanted to be sure that the quality of the windows would not let him down and that the supplier was trustworthy. That’s why at first we provided him with window corner samples of two window systems: Aluprof MB-79N with concealed hinges and Aluprof MB-77HS monorail.

At the same time, Maxx checked the offer of another supplier and did not trust us blindly. He asked for referrals from other US customers. I fully understand this approach! Trust is a very important factor in B2B relations. That’s why at debesto we make it easy to contact you with our US customers so that you can allay your fears. Don’t hesitate to check us out, see here how you can do so.

Thanks to Maxx’s tangible experience of the quality of the windows he had previously received samples of, he became convinced that choosing aluminum joinery was the right direction. Together with the technologist – Agata, we analyzed Maxx’s project and took care of all the details so that the choice of fittings also met his expectations.

Our team of experts took care of everything so that Maxx didn’t have to waste time and fret that something would go wrong. Logistics specialist Jacek made sure to keep him informed about the stages of transportation and made sure that the goods arrived at the construction site.

windows sample shop

Summary of the results

Maxx had clear expectations. He also had concerns, which he told us about. At debesto, we greatly appreciate directness and honesty in communication. We provided him with excellent window systems for the comfort of his lake house. But we also “delivered” the comfort and “peace of mind” of having someone watching over everything and taking care of every detail of importing windows from Poland. We described the entire process of importing windows to the US, along with the costs and necessary documents, in an article on our blog.

After reading this article you may be interested in getting an estimated price of aluminum sliding doors and windows – you can check it online here any time that fit you!

Patryk Lakucewicz debesto

about author

Patryk Łakucewicz

Key Account Consultant at

recommended for you

faq – who are we and what do we do?

1.What will I gain from working with you?

First of all, you’ll save your TIME. We will do the whole work with ordering doors, windows, gates, and blinds for you. Why should you outsource it to us? 
  • You will get products in a quality which was checked by us.
  • You don’t have to worry about meeting the deadline or financial condition of the supplier - we order the production only to verified companies.
  • We’ll find products that suit your needs - it doesn’t matter if that are windows, wooden or aluminum doors, PCV, blinds, or garage doors.
  • One complete transport at a lower price instead of a few different ones will come to the place of investment.
  • You’ll comfortably get everything done with one adviser, one invoice, one transfer, and only one place where you can (if necessary) make a complaint.

2. Does your company produce windows?

We aren’t just a traditional producer. We order the production of doors, windows, gates, and blinds inside of a network of selected and verified suppliers in terms of production punctuality, their financial condition, and the quality of products. We call ourselves the broker on a polish joinery market. We’ll do all of the arduous work with ordering the joinery from Poland for you. We’ll choose relevant products at an affordable price, organise safe transport and we’ll deliver the product to any address in the world. 

3. Do you have any stationary representatives in other countries?

We do not have any branches in other countries. Our office and a magazine are in Poland in Oleśnica (30 km from Wrocław).We overcome thousands of kilometers separating us from our clients owing to modern technologies. Thanks to that you’ll save your money and time because we don’t have to add any extra costs to the services or products to maintain expensive offices all over the world.

Delivery time, payment, installation, warranty

1. What is the delivery time on

The time of order processing is highly dependent on its specification. For example, white PCV windows, standard colors (anthracite on one side) can be ready for pick up or a shipment from 7 working days. The waiting time for nonstandard PCV colors is about 4 weeks depending on the color. The production time of PCV doors is also about 4 weeks. Aluminium doors and windows - from 3 weeks, wooden windows from 6 weeks. Furthermore, the blinds about 2 weeks, garage doors - about 3 weeks, metallic doors from 4 weeks. You’ll find estimated production time next to every product on its subpage.

2. How does the payment look like? Do I have to pay the whole amount immediately?

We suggest two forms of payment: 1. 50% of advance for production of the product and 50% shall be paid before picking up/ sending the goods. 2. 100% payment in advance. This form is much more favorable because we give you an additional 5% discount depending on the group of products.

3. Will I buy the joinery with an installation on

No, on we sell only windows, doors, blinds, and gates, which we deliver to every place in the world. The installation of the windows depends on the client. We do not offer installation service because our offer is not directed to the building companies, installers, developers, and realtors that can install the joinery by themselves.

4. If the windows would be installed by a different company, do the products keep the warranty?

Yes, the only condition is installing the product in accordance with the art of assembly and applicable standards in the country of the installation in terms of the warranty.

5. Do the products that I buy have a foreign warranty?

Yes, the only condition is installing the product in accordance with the art of assembly and applicable standards in the country of the installation in terms of the warranty.

How to import windows from Poland to the US efficiently and safely? A case study of Maxx Garrison from the US

Want to know how much your business can gain by importing joinery from Poland?