Direct import vs. U.S. middlemen: The stress-free way to import windows from Europe – case study

Never-ending waiting for an email or someone to pick up your phone call, when you have a tight schedule for the construction project – have you ever had such a situation with your windows supplier?

When you’re running several construction projects simultaneously, it is crucial to have all the necessary information on time. Middleman’s situation in purchasing windows can take away your control of the construction project and cause problems.

Discover the story of a New York construction director who, after previous setbacks, gained a reliable supplier of European windows. Learn how he found a business partner offering great responsiveness and windows project management.

Subscribe: Import windows to the US – complete guide

What did Xhovano and his company gain?


He was accurately informed about every key stage of the order processing. Always with follow-ups.


Quick responses from debesto team helped him efficiently direct the construction.


He had access to customized high-standard aluminum windows, which in the U.S.  is limited for non-commercial projects.

Who is our customer?

Customer: Xhovano
Development-construction company
Project: single-family residence
Location: New York, US
Experience in the field: over 10+ years
Company size: big company, running several projects simultaneously
Experience in importing windows:

Problems with windows broker from the U.S.

Xhovano already had an experience with European windows made from aluminum (with a thermal break). He knew exactly that for his project similar windows would be perfect. 

However, he had difficulties with easy access to order them locally in the U.S. at affordable prices. His former windows broker located in the U.S. didn’t give him the full information about the windows. The communication was not good and Xhovano could not ensure smooth building project realization.

It was creating just a middleman situation where my former windows broker wasn’t in control of the actual product that he was delivering.

I understand that everyone who is running a few building projects simultaneously expects to have quick and knowledgeable answers. When a local windows broker from the US doesn’t provide sufficient quality service, this is problematic for the director of construction.
That’s why Xhovano decided to search for a new European windows supplier.

Challenges of the project: customized windows for a luxury residence

Xhovano found w few European windows suppliers including debesto. He booked a free business consultation with debesto. During the video meeting, Xhovano shared with me his expectations. It was very clear to me that it was essential to him that we be responsive and responsible for the windows project. 

Because of a shortage of time, he needed quick responses and consultation with experienced experts who knew European windows. His re-development project required:

  • customized windows (usually difficult to access, available from commercial window suppliers),
  • premium quality look with modern large glass surfaces,
  • energy efficiency and safety.

The solution: follow up at every stage of ordering premium windows

From the debesto office in Poland to New York there are 3,600 miles of distance. However, there is no limit to the communication and purchasing of the windows. After I became a dedicated business consultant for Xhovano, we established a method of communication that suited him best.

Me and my teammate Jakub Chwałek – debesto technologist, were informing Xhovano about every next step we were going to take. Xhovano knew exactly what is going to happen and when.  It helped him with the efficient management of his construction project.

Because the re-development project required a slim modern and premium quality look, we proposed thermally broken aluminum windows Aluprof MB-70 with concealed sash. To be sure that homeowners can feel safe we applied tempered glass. 

For the 12-foot wide patio doors with a large glazing surface, we recommended the aluminum lift and slide patio doors Aluprof MB-77HS. This system has a modern look and also provides long-lasting use. For you, it means no servicing and increased confidence in your company.

Aluprof MB-79N concealed sash profile

The result: full control over the window purchasing process

Xhovano was upset about the inefficient way of working with his former windows broker. We recognize this problem with our customers quite often. That’s why informing our customers about every next step we will take is standard procedure at debesto.

My customer went from being dissatisfied, uninformed, and unsure about the order with his previous window supplier to having great communication and feeling in full control of the project with debesto.

As a window broker, debesto offers consultation and commitment to make your project as profitable as possible. We work at the project management level, giving the customer a sense of control over the order and the security of completing the project according to the investor’s requirements.

How does Xhovano feel about working with debesto?

I was using another third party just an independent person in the States, it was a windows broker. It was creating just a middleman situation where he wasn’t in control of the actual product that he was delivering.

And my goal for the company was to find the first point source. I looked through different European companies that ship to the States. I had a couple of interviews and I found debesto. 

I loved everything that was offered by debesto and the idea of collecting and shipping windows. So I gave them a shot. Some projects later, here we are, and many more projects are coming as well. 

In our cooperation, I appreciate the responsiveness and the speed of replies. 


Patryk Lakucewicz debesto

about author

Patryk Łakucewicz

Key Account Consultant at

recommended for you

faq – who are we and what do we do?

1.What will I gain from working with you?

First of all, you’ll save your TIME. We will do the whole work with ordering doors, windows, gates, and blinds for you. Why should you outsource it to us? 
  • You will get products in a quality which was checked by us.
  • You don’t have to worry about meeting the deadline or financial condition of the supplier - we order the production only to verified companies.
  • We’ll find products that suit your needs - it doesn’t matter if that are windows, wooden or aluminum doors, PCV, blinds, or garage doors.
  • One complete transport at a lower price instead of a few different ones will come to the place of investment.
  • You’ll comfortably get everything done with one adviser, one invoice, one transfer, and only one place where you can (if necessary) make a complaint.

2. Does your company produce windows?

We aren’t just a traditional producer. We order the production of doors, windows, gates, and blinds inside of a network of selected and verified suppliers in terms of production punctuality, their financial condition, and the quality of products. We call ourselves the broker on a polish joinery market. We’ll do all of the arduous work with ordering the joinery from Poland for you. We’ll choose relevant products at an affordable price, organise safe transport and we’ll deliver the product to any address in the world. 

3. Do you have any stationary representatives in other countries?

We do not have any branches in other countries. Our office and a magazine are in Poland in Oleśnica (30 km from Wrocław).We overcome thousands of kilometers separating us from our clients owing to modern technologies. Thanks to that you’ll save your money and time because we don’t have to add any extra costs to the services or products to maintain expensive offices all over the world.

Delivery time, payment, installation, warranty

1. What is the delivery time on

The time of order processing is highly dependent on its specification. For example, white PCV windows, standard colors (anthracite on one side) can be ready for pick up or a shipment from 7 working days. The waiting time for nonstandard PCV colors is about 4 weeks depending on the color. The production time of PCV doors is also about 4 weeks. Aluminium doors and windows - from 3 weeks, wooden windows from 6 weeks. Furthermore, the blinds about 2 weeks, garage doors - about 3 weeks, metallic doors from 4 weeks. You’ll find estimated production time next to every product on its subpage.

2. How does the payment look like? Do I have to pay the whole amount immediately?

We suggest two forms of payment: 1. 50% of advance for production of the product and 50% shall be paid before picking up/ sending the goods. 2. 100% payment in advance. This form is much more favorable because we give you an additional 5% discount depending on the group of products.

3. Will I buy the joinery with an installation on

No, on we sell only windows, doors, blinds, and gates, which we deliver to every place in the world. The installation of the windows depends on the client. We do not offer installation service because our offer is not directed to the building companies, installers, developers, and realtors that can install the joinery by themselves.

4. If the windows would be installed by a different company, do the products keep the warranty?

Yes, the only condition is installing the product in accordance with the art of assembly and applicable standards in the country of the installation in terms of the warranty.

5. Do the products that I buy have a foreign warranty?

Yes, the only condition is installing the product in accordance with the art of assembly and applicable standards in the country of the installation in terms of the warranty.

Direct import vs. U.S. middlemen: The stress-free way to import windows from Europe – case study

Want to know how much your business can gain by importing joinery from Poland?