Direct import vs. U.S. middlemen: The stress-free way to import windows from Europe – case study
Never-ending waiting for an email or someone to pick up your phone call, when you have a tight schedule for the construction project – have you ever had such a situation with your windows supplier?
When you’re running several construction projects simultaneously, it is crucial to have all the necessary information on time. Middleman’s situation in purchasing windows can take away your control of the construction project and cause problems.
Discover the story of a New York construction director who, after previous setbacks, gained a reliable supplier of European windows. Learn how he found a business partner offering great responsiveness and windows project management.
What did our client and his company gain?
FULL PROCESS CONTROL
He was accurately informed about every key stage of the order processing. Always with follow-ups.
QUICK RESPONSES TO ANY QUESTIONS
Quick responses from debesto team helped him efficiently direct the construction.
UNLIMITED PRODUCT CHOICE
He had access to customized high-standard aluminum windows, which in the U.S. is limited for non-commercial projects.
Who is our customer?
Customer: Development-construction company
Project: single-family residence
Location: New York, US
Experience in the field: over 10+ years
Company size: big company, running several projects simultaneously
Experience in importing windows: No
Problems with windows broker from the U.S.
My client already had an experience with European windows made from aluminum (with a thermal break). He knew exactly that for his project similar windows would be perfect.
However, he had difficulties with easy access to order them locally in the U.S. at affordable prices. His former windows broker located in the U.S. didn’t give him the full information about the windows. The communication was not good and hr could not ensure smooth building project realization.
It was creating just a middleman situation where my former windows broker wasn’t in control of the actual product that he was delivering.
I understand that everyone who is running a few building projects simultaneously expects to have quick and knowledgeable answers. When a local windows broker from the US doesn’t provide sufficient quality service, this is problematic for the director of construction.
That’s why my customer decided to search for a new European windows supplier.
Challenges of the project: customized windows for a luxury residence
The builder from New York found w few European windows suppliers including debesto. He booked a free business consultation with debesto. During the video meeting, he shared with me his expectations. It was very clear to me that it was essential to him that we be responsive and responsible for the windows project.
Because of a shortage of time, he needed quick responses and consultation with experienced experts who knew European windows. His re-development project required:
- customized windows (usually difficult to access, available from commercial window suppliers),
- premium quality look with modern large glass surfaces,
- energy efficiency and safety.
The solution: follow up at every stage of ordering premium windows
From the debesto office in Poland to New York there are 3,600 miles of distance. However, there is no limit to the communication and purchasing of the windows. After I became a dedicated business consultant for him, we established a method of communication that suited him best.
Me and my teammate Jakub Chwałek – debesto technologist, were informing our client about every next step we were going to take. The director of the construction knew exactly what is going to happen and when. It helped him with the efficient management of his construction project.
Because the re-development project required a slim modern and premium quality look, we proposed thermally broken aluminum windows Aluprof MB-70 with concealed sash. To be sure that homeowners can feel safe we applied tempered glass.
For the 12-foot wide patio doors with a large glazing surface, we recommended the aluminum lift and slide patio doors Aluprof MB-77HS. This system has a modern look and also provides long-lasting use. For you, it means no servicing and increased confidence in your company.
The result: full control over the window purchasing process
My customer from NY was upset about the inefficient way of working with his former windows broker. We recognize this problem with our customers quite often. That’s why informing our customers about every next step we will take is standard procedure at debesto.
My customer went from being dissatisfied, uninformed, and unsure about the order with his previous window supplier to having great communication and feeling in full control of the project with debesto.
As a window broker, debesto offers consultation and commitment to make your project as profitable as possible. We work at the project management level, giving the customer a sense of control over the order and the security of completing the project according to the investor’s requirements.
How does client from NY feel about working with debesto?
I was using another third party just an independent person in the States, it was a windows broker. It was creating just a middleman situation where he wasn’t in control of the actual product that he was delivering.
And my goal for the company was to find the first point source. I looked through different European companies that ship to the States. I had a couple of interviews and I found debesto.
I loved everything that was offered by debesto and the idea of collecting and shipping windows. So I gave them a shot. Some projects later, here we are, and many more projects are coming as well.
In our cooperation, I appreciate the responsiveness and the speed of replies.
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