How to meet the investor’s requirements 100% and save as much as 40% of the price? Case study of Michael Robb from the US

I’m happy to tell you about Michael’s first window import from Poland to the US. His company undoubtedly benefited financially and in terms of time. This story perfectly illustrates how it pays if you go “outside the box” and look for new solutions. Michael trusted us, and as a result, his company not only saved money, but was also able to offer better quality windows to the investor.

What has Michael and his company gained?

  • He paid 40% less for the order compared to US prices.
  • He ordered the best profiles for his project in terms of quality/price ratio.
  • He met the technical requirements for U-Value and retained the premium style of the windows.
  • He saved $2,000 on shipping to the US.

How does Michael feel about working with debesto?

The quality and pricing were the main reasons why I decided to cooperate with debesto. The windows and doors are high quality, and I’m very happy with them. Communication is the biggest high point with debesto. You guys are great one in communication!

Michael Robb, US

Who our customer is?

Michael has investments in Chicago. His company employs over a dozen people. He mainly renovates buildings on behalf of private investors – his team does all the renovation work. He saw the European windows at his colleague’s home and was impressed by their quality. He believes that their quality is incomparably superior to American windows. 

Michael found out about debesto from the Google and contacted us through our contact form. Although he had never imported windows from Europe before, he decided to work with debesto. This is our first common project, which Michael appreciates a lot.

case study michael robb gealan linear 1

Challenges of the project

Michael’s realization is a renovation project where it was necessary to install elegant, high-quality joinery. Our client initially thought of using aluminum, but after checking the quality of the European uPVC windows with his friends in the USA, who had already completed projects with joinery from Europe, he decided to do the same. In the end, he decided on PVC window joinery and aluminum door joinery.

During our conversation, Michael indicated that:

  • what is important to him is not only affordability and good quality, but also delivery time
  • he wants us to deal with the import of windows, as he has no experience in this
  • Michael’s investor expects a beautiful view on the garden
  • the project involves 2 glass walls at 90 degrees to each other
  • an important requirement is U-Value of 0,2 or less
case study michael robb gealan linear 2


The challenge of this project was to meet the technical requirements with a good U-Value while maintaining a premium appearance. Specializing in the US market, Patrick and technologist Agata analyzed a range of available systems to find the optimum solution for Michael. It was also important to obtain a good quality/price ratio.

We considered 2 window systems: uPVC Gealan Linear (bearing a striking resemblance to aluminum joinery) and aluminum Aluprof MB-79N. In addition, Michael was looking for high-quality doors.

We have chosen the Gealan Linear system with 3 panes and Despiro aluminum doors.

By choosing an economical solution with a premium design, Michael saved money over aluminum while maintaining good thermal performance. The elegant aluminum look of the Gealan Linear system works perfectly with the aluminum doors.

case study michael robb gealan linear 3

Summary of the results

The project concept was to use very good materials and at the same time achieve a modern and elegant window design. Michael was looking for solutions that were better than expensive and lower-quality products from the US. At debesto we took comprehensive care of the window import, but also gave to Michael the support of a business consultant and technologist as well. We found the optimal solution for his investment. This was possible because debesto is a joinery broker (not a manufacturer) with a wide range of products. You can read more about the differences between a window broker and a manufacturer on our blog.

Patryk Lakucewicz debesto

about author

Patryk Łakucewicz

Key Account Consultant at

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faq – who are we and what do we do?

1.What will I gain from working with you?

First of all, you’ll save your TIME. We will do the whole work with ordering doors, windows, gates, and blinds for you. Why should you outsource it to us? 
  • You will get products in a quality which was checked by us.
  • You don’t have to worry about meeting the deadline or financial condition of the supplier - we order the production only to verified companies.
  • We’ll find products that suit your needs - it doesn’t matter if that are windows, wooden or aluminum doors, PCV, blinds, or garage doors.
  • One complete transport at a lower price instead of a few different ones will come to the place of investment.
  • You’ll comfortably get everything done with one adviser, one invoice, one transfer, and only one place where you can (if necessary) make a complaint.

2. Does your company produce windows?

We aren’t just a traditional producer. We order the production of doors, windows, gates, and blinds inside of a network of selected and verified suppliers in terms of production punctuality, their financial condition, and the quality of products. We call ourselves the broker on a polish joinery market. We’ll do all of the arduous work with ordering the joinery from Poland for you. We’ll choose relevant products at an affordable price, organise safe transport and we’ll deliver the product to any address in the world. 

3. Do you have any stationary representatives in other countries?

We do not have any branches in other countries. Our office and a magazine are in Poland in Oleśnica (30 km from Wrocław).We overcome thousands of kilometers separating us from our clients owing to modern technologies. Thanks to that you’ll save your money and time because we don’t have to add any extra costs to the services or products to maintain expensive offices all over the world.

Delivery time, payment, installation, warranty

1. What is the delivery time on

The time of order processing is highly dependent on its specification. For example, white PCV windows, standard colors (anthracite on one side) can be ready for pick up or a shipment from 7 working days. The waiting time for nonstandard PCV colors is about 4 weeks depending on the color. The production time of PCV doors is also about 4 weeks. Aluminium doors and windows - from 3 weeks, wooden windows from 6 weeks. Furthermore, the blinds about 2 weeks, garage doors - about 3 weeks, metallic doors from 4 weeks. You’ll find estimated production time next to every product on its subpage.

2. How does the payment look like? Do I have to pay the whole amount immediately?

We suggest two forms of payment: 1. 50% of advance for production of the product and 50% shall be paid before picking up/ sending the goods. 2. 100% payment in advance. This form is much more favorable because we give you an additional 5% discount depending on the group of products.

3. Will I buy the joinery with an installation on

No, on we sell only windows, doors, blinds, and gates, which we deliver to every place in the world. The installation of the windows depends on the client. We do not offer installation service because our offer is not directed to the building companies, installers, developers, and realtors that can install the joinery by themselves.

4. If the windows would be installed by a different company, do the products keep the warranty?

Yes, the only condition is installing the product in accordance with the art of assembly and applicable standards in the country of the installation in terms of the warranty.

5. Do the products that I buy have a foreign warranty?

Yes, the only condition is installing the product in accordance with the art of assembly and applicable standards in the country of the installation in terms of the warranty.

Want to know how much your business can gain by importing joinery from Poland?