European windows in California. From time-wasting to efficiency case study.
Can you relate – a lack of time? From our customers’ experience, we know that time is crucial in life and business. After you book a project consultation with debesto, we will set up an online meeting. It can take an hour from your life.
Are you wondering if you should take the extra step and book a video meeting with us? Read a real story from one of our customers in California who originally had a hard time with us and a bad opinion about the debesto consultation process.
What did Hanna and her company gain?
END TO HER WORRIES
Understanding her needs and giving confidence about the order
TIME-SAVING
Instead of wasting time on hundreds of e-mails and phone calls, the key issues were established during the video consultation
QUALITY AT GOOD PRICES
Attention to the detail has resulted in great quality at affordable prices
Who is our customer?
Customer: Hanna is the owner of a company from California
Location: Los Angeles County, California, United States of America
Project: Single-family residence
Company size: employs dozens of subcontractors and workers
Experience in importing windows: Yes
Bad experience with importing windows from China
Hanna had an experience in importing windows from China. Known for good prices, but unfortunately, when it came to the quality – it was lacking, to say the least. Sometimes everything seems good, however, there are many times they look terrible and have problems with operating. She was never sure what was going to be delivered.
It was not a comfortable situation for her business and for herself – she could not have peace of mind. Even though the import process from China was smooth, her former windows supplier caused her much distress with a lack of consistency.
So she decided to look for quality.
A rough start with debesto
Hanna heard from her business acquaintances about windows from Poland. And she had already seen European windows before, so she knew what she wanted. However, the challenge was to find a reliable window supplier from Poland.
At first she booked a video consultation with debesto. I was supposed to become Hanna’s personal consultant however we didn’t have the best start. I informed Hanna how the consultation process at debesto looks like and from her perspective it looked like a big “waste” of time.
I didn’t like the idea of spending so much time on a computer during business consultation because my life is really busy.
So I said: No, I’m not going to do that
We know that spending a little more time at the beginning is an investment however results in time savings later on. However, Hanna was insistent and didn`t want the video call. I respected her decision and we ended the meeting shortly after.
How to reach an agreement with the supplier if you don`t have the time?
After Hanna left the debesto process, she searched for alternative suppliers. She found another Polish one. At first glance, everything seemed promising. After a few months what resulted was that… she had no windows, a lot of wasted time, and no contact with that supplier.
I’m so sad I took so long time to come back to debesto again because all those months I lost.
She decided to try again with debesto and booked another business consultation. We met again to talk about her situation, expectations, and main project requirements. After that, the team dedicated to Hanna`s project was working on helping her meet all the requirements needed to reach her business and personal goals.
From Chinese to European windows
Hanna`s company was remodeling an old house into a luxury single-family house. She needed windows and doors with great performance and modern, premium design. Her goal was to install high-quality products and not to worry that something will go wrong later on.
Her main project objectives were:
- Consistent design and color of every element
- Flawless window and door operations
- Meeting project requirements – doesn`t matter if windows material is PVC or aluminum
- Quality over quantity: the quality of windows is far more important than price
My team mate Agata Toczek, debesto technologist, took care of all the technological aspects. We then decided that the best choice for Hanna`s project would be aluminum framed windows and doors with a thermal break.
That way we could reach great thermal parameters, durability and premium-looking athletics all in one product.
We chose Aluprof MB-79N aluminum windows and Aluprof MB-77HS lift and slide aluminum patio doors with an excellent quality to price ratio.
Bad beginnings can lead to happy endings
Hanna had experience in importing products from far away, so she was not put off of the import process. However, her problem was the lack of confidence that the imported windows would be consistent every time.
A very important factor in her busy life was time. Hanna didn’t want to spend time on things that were of little importance to her, and she didn’t want to waste it with irresponsible suppliers. At first, she didn`t see the value in having a video meeting with us.
The gypsies have a saying that bad beginnings are very happy endings. So I think that was what happened.
We went into what I really wanted and then it was excellent. The whole process was super good and the team was amazing.
Thanks to the fact that she reconsidered the debesto consultation process and decided to take that extra step, her problems were finally solved. She felt that finally, someone actually understood her needs and all the details important for the project and business goals.
After finding a trustworthy business partner, she gained a real peace of mind. She doesn’t have to worry about the windows quality anymore and she can use her saved time for business growth.
How does Hanna feel about working with debesto?
It was a rough start with debesto. I didn’t like the idea of spending so much time on a computer during business consultation because my life is really busy. So I said: No, I’m not going to do that – and I left.
I’m so sad I took so long to come back to debesto again because all those months I lost. When I returned, everything changed. In that moment, we started talking. I knew directly that they were the right choice.
The gypsies have a saying that bad beginnings are very happy endings. So I think that was what happened. We went into what I really wanted and then it was excellent. The whole process was super good and the team was amazing.
It’s extremely down to the detail. When you build a project you’re very aware of that people really care that’s outstanding and the quality of the product.
Normally you get one thing or another but here you have a mixture of product outstanding quality with the relationship with debesto team. And of course the price is good. So you can’t really ask for more.
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