Do the products come with an international warranty?
Yes, products are covered by the debesto worldwide warranty, provided they are installed according to the professional standards and applicable regulations in the country of installation.
Are the windows insured during shipment?
Yes, all products are fully insured during transportation, covering the entire value of the products.
Any concerns about potential issues with windows from Poland? Discover
5 main reasons for complaints and ways to solve them
What is the lead time of an average order?
The total time from manufacture to delivery of the windows to the US port is on average 7-10 weeks depending on the destination port and delivery method that you can choose from debesto delivery price list.
Add to this the production time of the windows (from 2 to 8 weeks).
The maximum expected production time can be found on the pro forma invoice. We deliver 97% of all orders shipped worldwide according to the deadline we declare on the pro forma invoice. If we are late, we give you a 2% discount.
More questions about the delivery? Check Frequently Asked Questions about importing windows to the US
1. In what schemes can Smart Slide be made?
At the moment, we are able to make the Smart Slide system in schemes A and G
2. Is it possible to buy smart-slide sliding doors with two movable sashes? (Diagram D)
This type of solution (scheme D) is only possible for HST systems. Then we get a double-sash sliding door, where both sashes are movable.
1. What is the quality of aluminum in the products sold by debesto.com?
We work on the profiles of well-known and proven producers such as Cortizo, Aluprof, Yawal, etc. Proven quality confirmed by international certificates and warranty. The aluminum used stands out from the competition throughout the entire production cycle: foundries, extrusions, powder coating, anodizing, processing, etc.
At debesto.com, we are experts in providing customized window solutions, including patio doors, blinds, entry, and garage doors,
tailored to building professionals: developers, general contractors, architects, and construction project managers.
With over a decade of expertise in European windows, we specialize in assisting construction companies to import windows efficiently and profitably.
With debesto, you gain comprehensive, consultative partnerships designed to enhance your project’s success and minimize your business risk. Our customers appreciate most:
- - cost-effectiveness
- - deep business understanding
- - secure on-site delivery
- - timeliness
- - exceptional communication and support
- - incredibly smooth process
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1. What is the delivery time on debesto.com?
The time of order processing is highly dependent on its specification. For example, white PCV windows, standard colors (anthracite on one side) can be ready for pick up or a shipment from 7 working days. The waiting time for nonstandard PCV colors is about 4 weeks depending on the color. The production time of PCV doors is also about 4 weeks. Aluminium doors and windows - from 3 weeks, wooden windows from 6 weeks. Furthermore, the blinds about 2 weeks, garage doors - about 3 weeks, metallic doors from 4 weeks. You’ll find estimated production time next to every product on its subpage.
2. How does the payment look like? Do I have to pay the whole amount immediately?
We suggest two forms of payment:
1. 50% of advance for production of the product and 50% shall be paid before picking up/ sending the goods.
2. 100% payment in advance. This form is much more favorable because we give you an additional 5% discount depending on the group of products.
3. Will I buy the joinery with an installation on debesto.com?
No, on debesto.com we sell only windows, doors, blinds, and gates, which we deliver to every place in the world. The installation of the windows depends on the client. We do not offer installation service because our offer is not directed to the building companies, installers, developers, and realtors that can install the joinery by themselves.
4. If the windows would be installed by a different company, do the products keep the warranty?
Yes, the only condition is installing the product in accordance with the art of assembly and applicable standards in the country of the installation in terms of the warranty.
5. Do the products that I buy have a foreign warranty?
Yes, the only condition is installing the product in accordance with the art of assembly and applicable standards in the country of the installation in terms of the warranty.
1. Do you have a transport in your offer?
Yes, collaborating with debesto.com you get a complex service of joinery order including transport.
Transport is priced individually for every project. The distance and package dimensions or its elements have an impact on the price. The presence of e.g. a huge HS window may raise the price compared to the delivery of standard windows.
We always look for the best transport option, which besides the competitive price guarantees safety and punctuality of the delivery. The more you order the more you save - we send goods from different places in one transport. The location ensures favorable delivery prices to many different places.
If the transport offer won’t be satisfying enough you can send your own shipping or pick up the package in person.
2. what is an estimated time of the transport?
The transport time depends on the month in which the package is to arrive. To most of the countries, it is something about 3 days after packing the goods. The delivery time depends on that if the transport is dedicated (The driver is going to only one client) or in the partial load (delivery to a few clients). To countries aside from UE the time is much longer. To USA it is about 30-35 days, the delivery to Africa is very similar.
3. If I order the joinery from debesto.com will I get transport for free?
It is possible - the final offer is determined with the client’s keeper. It depends on the size of the order and the place of delivery. At the same time, we always look for the best transport offer, which after summarizing with the prices of products allows the customer to save money on the import from Poland.
4. Will I definitely get the goods on time?
Don’t worry, we know how important punctuality is in our business. That is why we deliver the goods only by using certified transport companies and we order production to the verified factories. We also track the order fulfillment all the time, to react in case of delay. We always assume a margin of error and we do not promise the client unfeasible deadline. We prefer to say honestly, that the delivery will take longer than giving empty promises.
5. Are my goods insured during transport?
Yes, the package is fully insured. We deliver the goods only by using certified transport companies which have OC insurance for transported goods. If the commodity got damaged we deal with fixing the damage, so the new product can come to you as fast as possible. After that, we clarify this situation with the transport company.
6. Is it possible to get a forklift unloading at the price of the transport?
Yes, it is possible but remember that we always explore the client’s possibilities in terms of unloading goods individually. Our experienced logistic section takes care of the transport organisation. It is also looking for the best solution for you in terms of value for money for transport to offered options such as the elevator or a forklift.
In some countries, it happens that for example, it is much more profitable to rent a forklift at the location, than paying extra for it at the transport company.
Yes, the shipment is 100% safe. We deliver the goods only using certified forwarders with liability insurance for the transported goods. If the goods are damaged, we repair the damage so that the new goods reach you as soon as possible. Then we explain the situation with the carrier.
Roller shutters with mosquito nets are popular and seem to be a viable option. Unfortunately they are not as good as clients usually think they are. People with longer fingernails will find it extremely problematic to expand and seathe nets. Damage-prone animals in the house? (yes cats, we look at all of you) Mosquito nets are not finished off with any kind of sturdy frame, which results in jagged sides and easily damagable product. Debesto strongly advise against buying roller shutters with built-in mosquito nets.
No, debesto.com sells and delivers windows, doors, roller blinds and garage doors to our customers around the world. Our offer is addressed to construction companies, developers, assemblers and distributors, that usually take care of installation services for their clients.
Absolutely not. There are two payment options for you:
1. 50% advance payment, before manufacturing an order and 50% before delivery.
2. 100% advance payment. This form of payment gives you discount varying from 1% to 5% of order price, dependent on category of products.
Times of realization of the orders, depends on various factors, such as dimensions, frame material, system, etc. PVC windows and doors in white and anthracite (external) are available for delivery or pick-up, 7 working days after processing an order. For custom PVC solutions, wait time is up to 4 weeks, depending on the colors used. Six weeks, is an estimated wait time for wooden products. Aluminium windows and doors realization time is up to 8 weeks. Furthermore, roller blinds and sectional garage doors, respectively have 2 and 3 weeks of realization. Steel doors from our offer are available within 5 working days, in case of standard dimensions and custom orders up to 7 weeks.
In debesto, we put a great effort to fulfill deadlines of our customers. Our realization times represent guaranteed deadlines for your orders. We do our best, to make sure, your products are delivered to you, as soon as possible.
KoPiBo regardless of the size of the window and the quantity of anti-theft points, guarantee the greatest comfort of everyday use and smooth performance of the window, as they automatically set up and down and rotate – reducing the friction between the anti-theft points and the rolls.
Yes! As long as windows or other products are installed in accoradnce with installation standards, warranty of your order will be valid.
