Homeowner & contractor – the success story of fluent cooperation with tilt & turn windows

About the project

Customer: building company
Project: single-family home
Location: Pennsylvania, United States of America
Experience in importing windows: Yes

The challenge: ensuring homeowner in purchasing decisions

Hafid, the homeowner, and Volodymyr, his contractor, had already determined that European windows were essential for their house remodeling project.

The contractor had prior experience with imported windows. Seeking a reliable and safe supplier, they reached out to us through the debesto website. 

In projects where the homeowner controls the budget and makes key decisions about the windows functionality, his feeling secure is paramount. After all, the homeowner is sending money across the world, paying upfront, and then awaiting the arrival of the goods, which are shipped over several weeks.

Project requirements

The home renovation project included the replacement of all windows and terrace doors. Hafid was already familiar with the functionality of the windows from Europe. That’s why he was very keen on tilt and turn windows.

He expected windows and patio doors that:

• look modern
• are comfortable (sound and thermal insulation)
• are functional and easy to use (tilting feature)
• are double-color (white from inside and anthracite from outside)

How to avoid the game of broken telephone

From the very beginning, Hafid, as a homeowner, was actively involved in the project consultations. This significantly expedited the purchasing process, as all decision-makers were directly involved in discussions with debesto. 

This approach saved time for everyone and enabled us to finalize all details regarding the windows, including aspects such as the direction of opening, handle types, hinges, functionality, and construction type. During the meetings, I could also instantly showcase how various elements would look. 

Without such involvement, the contractor would have faced the challenging task of acting as a communication intermediary between the homeowner and debesto, risking misunderstandings and delays.

For the project, we chose the Gealan Linear uPVC windows and patio doors system, which offers the sleek appearance of aluminum while retaining all the benefits of uPVC. They also met all our features and technical requirements. 

I couldn’t have purchased better windows and doors here locally

I’ve already seen European windows in France and Germany, and I also had the opportunity to visit the manufacturer in Poland, so I was very convinced to purchase them from Europe.

I wanted modern windows, comfortable, and easy to use that’s exactly what I received. They also tilt, I love that feature.
We love those windows. They look different and modern. They are highly functional and easy to use. The sound insulation of these triple pane windows is very effective. The patio doors, and the back doors are also very elegant.

If you know you will be installing blinds, it’s crucial to ensure that you allocate enough space to properly install those blinds during the construction preparation phase.

For the budget I spent, I couldn’t have purchased better windows and doors here locally. Definitely not.

Hafid, homeowner

How to evaluate windows quality on a distance

To feel more secure about their investment in the windows, Hafid and his contractor, flew to Poland to inspect the products before shipping them across the ocean in a container.

I assisted them in organizing the visit to the Polish window manufacturer. I picked them up from the airport, and we drove together to the factory. 

‘I was thoroughly convinced,’ Hafid remarked about the visit. Seeing the flawless window finish and feeling the quality of the products firsthand reassured him of his investment, and he felt confident proceeding with the payment.

However, you don’t have to fly to Poland. If you want to evaluate the product firsthand, you can test it with window corner sample, which will be delivered to you within a few days.

The result: quick, smooth and hassle-free window purchasing process

The window purchasing process with Hafid and Volodymyr was exceptionally smooth, ranking among the best I’ve encountered in my role as a business consultant at debesto. 

Effective collaboration between the homeowner and contractor can yield immense benefits for all involved. Through our online consultation meetings, where we align goals and expectations, we pave the way for a seamless process that benefits both the homeowner and the contractor.

In my conversations with US contractors, I’ve learned how crucial customer satisfaction is to them. At debesto, we ensure every customer expectation is met, leading to a streamlined process and enhanced satisfaction at the completion of the project.