How to import windows from Poland to the US efficiently and safely? A case study of Maxx Garrison from the US

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I feel excited to tell the story of the collaboration with Maxx. It is unique because it describes not only the technical aspects of window selection but especially how we built a business relationship based on trust. We gave Maxx our expertise together with support, security, and transparency in our operations every step of the way. That’s how we work at debesto – you can read about it below.

What has Maxx and his company gained?

  • He received specification support and video consultation of solutions on an ongoing basis
  • He paid about 40% less than in the U.S. for top-quality joinery
  • He saved about $3,000 on delivery, with a container of goods delivered “to the door”

How does Maxx feel about working with debesto?

debesto made it easy to source and import high-quality windows, which exceeded my expectations. All of the details were managed: design, manufacturing, and the entire import process, including shipping and trucking to the job site. The pricing and performance of the triple-pane aluminum windows I chose was better than what I could find in the US.

Maxx Garrison, US

Who our customer is?

Maxx runs a consulting and design business in Vermont. He advises clients on design, style, and material choices for building projects. Until now, he has used products from local suppliers in the US, but these only offer uPVC, while prices for aluminum joinery in the US are very high. 

So far he had not used Polish windows in his investments – he was curious about European solutions. He had no experience in importing windows to the US. Maxx came across the debesto website by searching Google for quality windows. He made an appointment for a free consultation via the contact form.

case study Maxx Garrison

Challenges of the project

Maxx is building a passive house by the lake for himself. It is very cold and quite windy there, so he was looking for windows that are warm, durable, and wind-resistant. At the same time, the elegant appearance of the windows is extremely important to him. Large sliding doors must look modern.

Maxx shared his concerns and expectations with me:

  • he expected support from us, especially in importing (he was worried that something might go wrong);
  • he wanted good contact with the supplier and after-sales service so that he would not have to worry about the problem of possible complaints and mistakes in the order;
  • the quality and design of the windows were very significant to him.
Illustration Case Study Maxx Garrison client expectations

Solution

Maxx already knew he was looking for aluminum systems with good thermal performance. He wanted to be sure that the quality of the windows would not let him down and that the supplier was trustworthy. That’s why at first we provided him with window corner samples of two window systems: Aluprof MB-79N with concealed hinges and Aluprof MB-77HS monorail.

At the same time, Maxx checked the offer of another supplier and did not trust us blindly. He asked for referrals from other US customers. I fully understand this approach! Trust is a very important factor in B2B relations. That’s why at debesto we make it easy to contact you with our US customers so that you can allay your fears. Don’t hesitate to check us out, see here how you can do so.

Thanks to Maxx’s tangible experience of the quality of the windows he had previously received samples of, he became convinced that choosing aluminum joinery was the right direction. Together with the technologist – Agata, we analyzed Maxx’s project and took care of all the details so that the choice of fittings also met his expectations.

Our team of experts took care of everything so that Maxx didn’t have to waste time and fret that something would go wrong. Logistics specialist Jacek made sure to keep him informed about the stages of transportation and made sure that the goods arrived at the construction site.

windows sample shop

Summary of the results

Maxx had clear expectations. He also had concerns, which he told us about. At debesto, we greatly appreciate directness and honesty in communication. We provided him with excellent window systems for the comfort of his lake house. But we also “delivered” the comfort and “peace of mind” of having someone watching over everything and taking care of every detail of importing windows from Poland. We described the entire process of importing windows to the US, along with the costs and necessary documents, in an article on our blog.

After reading this article you may be interested in getting an estimated price of aluminum sliding doors and windows – you can check it online here any time that fit you!

Patryk Lakucewicz debesto

about author

Patryk Łakucewicz

As a Key Account Consultant at debesto.com, I specialize in the aluminum windows and patio doors, with 7 years of experience assisting US building companies.

I’ve completed over 700 orders, showcasing a hands-on understanding of big business needs. I offer practical expertise alongside a proactive approach to meet project goals.

Outside of my professional life, I’m an enthusiast of sports, especially soccer.



Connect with me

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debesto.com – who are we and what do we do?

At debesto.com, we are experts in providing customized window solutions, including patio doors, blinds, entry, and garage doors, tailored to building professionals: developers, general contractors, architects, and construction project managers.   With over a decade of expertise in European windows, we specialize in assisting construction companies to import windows efficiently and profitably.   With debesto, you gain comprehensive, consultative partnerships designed to enhance your project’s success and minimize your business risk. Our customers appreciate most:
  • - cost-effectiveness
  • - deep business understanding
  • - secure on-site delivery
  • - timeliness
  • - exceptional communication and support
  • - incredibly smooth process
  Need more info? Check how to verify debestoRead what happens after booking a consultation

Delivery time

What is the lead time of an average order?

The total time from manufacture to delivery of the windows to the US port is on average 7-10 weeks depending on the destination port and delivery method that you can choose from debesto delivery price list.

Add to this the production time of the windows (from 2 to 8 weeks).

The maximum expected production time can be found on the pro forma invoice. We deliver 97% of all orders shipped worldwide according to the deadline we declare on the pro forma invoice. If we are late, we give you a 2% discount.

More questions about the delivery? Check Frequently Asked Questions about importing windows to the US

Warranty and safety

Do the products come with an international warranty?

Yes, products are covered by the debesto worldwide warranty, provided they are installed according to the professional standards and applicable regulations in the country of installation.



Are the windows insured during shipment?

Yes, all products are fully insured during transportation, covering the entire value of the products.

Any concerns about potential issues with windows from Poland? Discover 5 main reasons for complaints and ways to solve them

Want to know how much your business can gain by importing joinery from Poland?

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